Privacy Notice

This Privacy Notice explains how Vidalytics (“we”, “us” or “our”) collects, uses, retains and safeguards personal information when you browse our website, open an account or use our trading and support services. It complements the Terms of Use and covers both visitors and registered users.

Personal data we gather

We may obtain identity details, such as your first name and surname; contact information, including your email address and telephone number; your country of residence; IP address; technical log records; account settings; and information submitted through forms, support requests or payment checks. Certain information is needed to create an account and handle deposits or withdrawals, while other data helps protect access and maintain dependable service performance.

How your data is used

• To set up, verify and administer your account
• To give you access to the platform, charts and support team
• To meet legal, anti-fraud and regulatory duties
• To strengthen reliability, identify misuse and protect active sessions
• To send account-related service notices, including deposit updates and maintenance information

Keeping information secure

We apply technical and organisational safeguards suited to the level of risk. These may include SSL encryption during transmission, permission controls, records of sensitive connections and, where available, two-factor authentication. Absolute security cannot be promised; please notify [email protected] without delay if you suspect unauthorised access.

Your data rights

Subject to the laws applying in your jurisdiction, you may be entitled to access, amend, limit or erase certain personal information, or object to particular uses of it. Write to [email protected] with the subject “Data rights” and include the email linked to your account. We may carry out proportionate identity checks before dealing with your request.

Storage periods and third parties

Information is kept only for the period needed to deliver the service, meet legal duties or handle disagreements. Specialist providers, including hosting companies, payment processors and transactional email services, may handle information for us under contractual directions and suitable security protections.

Cookies and technical records

Our site may use cookies and comparable technologies to support sessions, protect the website and measure audience activity in aggregate. Browser settings can be used to limit some cookies, although doing so may affect features such as signing in or saving your preferences.

Contacting us about privacy

If you would like to ask about this notice or your data rights, email [email protected]. We will seek to respond clearly within a reasonable period, subject to any checks that may be required.